Marriott has a strong
commitment to providing excellent service to all of our customers
and visitors of this website, including respecting your concerns
about privacy. We understand that you may have questions about how
this website collects and uses information. We have prepared this
statement to inform you of the privacy principles that govern Marriott.com
and other Marriott sites included within Marriott.com, which are
listed in this privacy statement ("Statement").
This Statement contains numerous general and technical
details about the steps we take to respect your privacy concerns.
We have organized this statement by major processes and areas so
that you can quickly link to the information of most interest to
you.
The bottom line is that meeting your needs and expectations
form the foundation of everything we do - including protecting your
privacy.
If after reviewing this Statement you have any questions
or privacy concerns please send an e-mail to privacy@marriott.com
or send a letter to:
Marriott International, Inc
Att: Information Protection, Dept. 52.923.26
10400 Fernwood Road
Bethesda, MD 20817
Browsing
Information
We Collect
Reservations
Creating
a Personal Account
Marriott
Rewards Communications and Use of Member Information
Registering
Your Marriott Rewards Account
Securing
the Transmission and Storage of Information
Travel
Related Services
Disclosure
of Information to Third Parties
Cookies
Pixel
Tags
E-Mails
About Special Offers and Promotions and Opt-Out
Events
and Meetings
Vacation
Ownership
Sweepstakes
Careers
at Marriott
Investor
Relations Communications
Other
Sites
Legal
Issues
Other
Marriott Sites within Marriott.com
Marriott.com
Internet Privacy Statement Changes
Browsing
This website does not collect personally identifiable
information from your computer when you browse this website and
request pages from our servers. This means that, unless you voluntarily
and knowingly provide us with personally identifiable information,
we will not know your name, your e-mail address, or any other personally
identifiable information. When you request a page from our web site,
our servers log the information provided in the HTTP request header
including the IP number, the time of the request, the URL of your
request and other information that is provided in the HTTP header.
We collect the HTTP request header information in order to make
our website function correctly and provide you the functionality
that you see on this website, as our servers use this information
to deliver to you the pages on this website. We also use this information
to better understand how visitors use our website and how we can
better tune our website, its contents and functionality to meet
your needs.
Information We Collect
When we need to collect personally identifiable
information from you to provide you with a particular service we
will ask you to voluntarily supply us with the information we need.
For example, if you would like to make a reservation at one of our
hotels, we will ask you for information such as name, address, telephone
number, e-mail address, credit card number, Marriott Rewards number
(if applicable) and room preference to process your reservation.
We will use your e-mail address to send a confirmation and, if necessary,
might use the other information to contact you for help to process
the reservation. We will also use your e-mail address to notify
you about special offers and promotions as described in the E-Mail
section of this Statement, but you can opt out of e-mails at
any time. The same types of information would be requested to complete
a gift certificate purchase, register for a Marriott Planner Points
promotion, to enroll in the Marriott
Rewards program or to redeem Marriott Rewards points.
Reservations
The personally identifiable information you provide
to us for making a reservation, is made available to the applicable
hotel for the purpose of meeting your reservation request. If you
cancel your reservation, the information is stored for recordkeeping
purposes only and is not accessed again. After making a reservation
or completing your stay at a Marriott, unless you tell us otherwise,
the information you provide will be used by us for direct marketing
of Marriott hotels and other Marriott products or the products of
select, reputable third parties with whom Marriott has a strategic
marketing relationship because they offer products or services that
we believe would of interest to you. Marriott may use the services
of a third party mail house for the sole purpose of mailing materials.
Creating a Personal Account
At your choice, you may create a personal account
containing information such as your preferred Marriott hotel brands,
frequently visited cities, interests (e.g., golf, tennis), and whether
you travel with children or travel with pets. Creating a personal
account makes it more convenient for you to make reservations by
eliminating the need to repeatedly enter personal preference information.
It will allow us to inform you about special offers and promotions
that may be of interest to you. In addition, if you choose, you
can include credit card information in your account. Your credit
card information will be used for subsequent reservations to increase
reservation speed and eliminate the need for you to repeatedly enter
your credit card information. The security of this information is
addressed in security section below.
You can access and review, update or deactivate
your personal account information on-line. If you deactivate your
personal account and are a Marriott Rewards member, all information
not already required and stored as a condition of membership will
be deleted. If you are not a Marriott Rewards member and deactivate
your personal account the information you submitted to create the
account will be deleted.
Marriott Rewards Communications
and Use of Member Information
Communications of relevant information is important
to administering the Marriott Rewards program and providing you
the opportunity to maximize the benefits of membership. We will
only disclose member information to the Marriott group of companies
on a need-to-know basis, person(s) authorized by you, Marriott franchisees,
and mail houses that process mail for such entities, for the following
purposes: 1) in order to best service your account and preferences
by keeping you informed of your account status and activities through
printed or electronic statements, 2) to assess your entitlement
to benefits, 3) to collect and process charges incurred by you in
Marriott facilities, 4) to offer you additional products and services
and 5) to offer you products or services from select reputable companies
with whom Marriott has a strategic relationship because we believe
their offerings will be of interest to you.
Registering Your Marriott
Rewards Account
At your choice, you can register your Marriott Rewards
account for viewing online. When you register your account you will
be required to provide your name, e-mail address, account number,
a desired user name, desired password and password reminder. If
you have registered your account, you may review, correct or delete
information in your account online. If you do not have online access
to your account please notify your local Marriott Rewards Guest
Services office (http://www.marriottrewards.com/rewards/request/default.asp)
in writing to review, correct or delete information pertaining to
your membership (there may be a charge as permitted by law), or
to indicate your communication preferences.
Securing the Transmission
and Storage of Information
We treat the information you provide to us as confidential
information; it is, accordingly, subject to our company's security
procedures and corporate policies regarding protection and use of
confidential information. When we ask you for credit card data it
is transferred over a Secured Sockets Layer (SSL) line provided
you are using a SSL enabled browser such as Microsoft Internet Explorer
or Netscape Navigator. We also use SSL on other select pages where
you would enter personally identifiable information. This ensures
that your information is encrypted as it travels over the Internet.
This secure mode is enabled before any such information is transmitted
from your computer. You will know you are in secure mode when the
padlock or key icon in the lower right-hand or left-hand corner
of the computer screen appears in the locked position. In addition,
when accessing a secure server, the first characters of the site
address will change from "http" to "https."
After information reaches Marriott it is stored
on a secure server that resides behind firewalls designed to block
unauthorized access from outside of Marriott. Because laws applicable
to personal information vary by country, our hotels or other business
operations may put in place additional measures that vary depending
on the applicable legal requirements. Information collected on the
sites covered by this Statement is generally processed and stored
in the United States.
Travel Related Services
To provide you with a single source for purchasing
packages that include other travel related services such as airline
tickets or rental cars, we have entered into agreements with select
reputable third party travel companies that aggregate inventory
information from suppliers such as airlines and car rental companies.
If you desire to purchase a package that is facilitated through
Marriott.com you will be linked to a Marriott branded website that
is hosted by the travel company. If you choose to purchase a package,
it is necessary for you to provide personally identifiable information
to execute the purchase. This information is then provided to the
suppliers (e.g., airlines) for processing. We have entered into
contracts with these third party travel companies requiring that
they secure your personally identifiable information as well as
use it only to execute the transactions you request. The same security
and privacy commitments have been obtained from the suppliers. However,
you should be aware that any personally identifiable information
you have supplied directly to a supplier in any manner in the past
or in the future is subject to their privacy statement and practices
for which Marriott has no responsibility.
Disclosure of Information
to Third Parties
In addition to the travel related services and required
information sharing described directly above, Marriott does use
the services of third parties, such as e-mail service providers
and marketing companies that act as agents on behalf of Marriott.
These parties are contractually prohibited from using personally
identifiable information for any purpose other than for the purpose
Marriott specifies. We do provide non-personally identifiable information
to certain service providers for their use on an aggregated basis
for the purpose of performing their contractual obligations to us.
We prohibit the sale or transfer of personal information to entities
outside of the Marriott family of companies and hotels for their
use without your approval.
Cookies
Our website uses "cookie" technology. "Cookies"
are encrypted strings of text that a website stores on a user's
computer. Our website requires the use of a cookie throughout the
online reservation process. Without cookies we will not be able
to keep information you enter on multiple pages together. For example,
unless Marriott.com can remember the dates you used in your hotel
search we will not be able to check room availability. Cookies also
enable us to customize our website and offerings to your needs and
provide you with a better online experience on Marriott.com. In
addition, cookies are used to:
- allow registered users to sign in without typing their sign
in name each time;
- measure usage of various pages on our website to help us make
our information more pertinent to your needs and easy for you
to access; and
- provide functionality such as online reservations, Marriott
Rewards transactions and other functionality that we believe would
be of interest and value to you.
The types of cookies that we use are referred to
as "session" cookies and "persistent" cookies. Session cookies are
temporary and are automatically deleted once you leave Marriott.com.
Persistent cookies remain on your computer hard drive until you
delete them. We do not use cookies to ascertain any personally identifiable
information about you apart from what you voluntarily provide us
in your dealings with Marriott. Cookies do not corrupt or damage
your computer, programs, or computer files.
We use third-party advertising technology to serve
ads when you visit our website and sites upon which we advertise.
This technology uses information about your visits to this website
and the sites upon which we advertise, (not including your name,
address, or other personally identifiable information), to serve
our ads to you. In the course of serving our advertisements to you,
a unique third-party persistent cookie may be placed or recognized
on your browser. In addition, we use beacon gifs (see description
below), provided by our ad-serving providers, to help manage our
online advertising. These beacon gifs enable our ad server to recognize
a browser's cookie when a browser visits this site and to learn
which banner ads bring users to our website and whether a reservation
on Marriott.com is executed. The information our ad-serving providers
and we collect through this technology is not personally identifiable.
You may set your browser to block cookies (consult
the instructions for your particular browser on how to do this),
although doing so will adversely affect your ability to perform
certain transactions, use certain functionality and access certain
content on our website.
Pixel Tags
Marriott and its third party service providers use
pixel tags (also known as "clear gifs", "beacon gifs", etc.). Pixel
tags are not visible to the user of the web site and consist of
a few lines of computer coding. Pixel tags are not used to collect
any personally identifiable information about you apart from what
you voluntarily provide us in your dealings with Marriott. Marriott
and our e-mail service provider use pixel tags to:
- track responses to Marriott advertisements and site content;
- determine your ability to receive HTML-based e-mail messages.
Our e-mail service provider includes a pixel tag, which they refer
to as a "coded sensor", in all of the HTML-based messages sent
on our behalf. The sensor activates when the e-mail message is
opened and flags the e-mail address of the user as one that is
capable of receiving HTML-based email messages. This capability
helps our service provider to send the e-mail in a format you
can read. The sensor does not collect or use any other information.
If you cannot receive HTML, you will not receive a functioning
sensor.
- know how many users open an e-mail and allow our service provider
to compile aggregated statistics about an e-mail campaign for
us; and
- allow us to better target interactive advertising, enhance customer
support and site usability, and provide offers and promotions
that we believe would be of interest to you.
E-Mails about Special
Offers and Promotions and Opt-Out
It is our intention to only send you e-mail communications
that will be useful to you and that you want to receive. When you
create a personal account, join Marriott Rewards, or make a reservation
and provide your e-mail address, we will periodically contact you
via e-mail and provide information about special offers and promotions
that may be of interest to you. These communications will relate
to Marriott offers and/or the promotions of select, reputable third
parties with whom Marriott has a strategic marketing relationship
because they offer products or services that we believe would be
of interest to you. We use a third party e-mail service provider
to send e-mails. This service provider is prohibited from using
your e-mail address for any purpose other than to send Marriott
related e-mail. If you do not wish to receive e-mails with updates
and information please unsubscribe here.
In addition, every time you receive an e-mail you will be provided
the choice to opt-out of future e-mails by following the instructions
provided in the e-mail. You may also opt-out online by updating
your personal account.
Events and Meetings
If you would like to submit a request for proposal
online or order a complimentary copy of our Meeting Planner brochure
you will be required to provide certain personally identifiable
information. All personally identifiable information you provide
such as name, mailing address, e-mail address and telephone number
will be transmitted to Marriott as an e-mail via the Internet and
is not encrypted. Meeting Planners may also register for Marriott
Planner Points promotions. To register, you will need to provide
personally identifiable information as described above. Personally
identifiable information you provide to us will be treated as confidential
information and is subject to our company's security procedures
and corporate policies regarding protection and use of confidential
information. Marriott will not use this information for any other
purposes.
Vacation Ownership
If you connect to the Marriott Vacation Club site
please note that a separate privacy policy governs the use of that
site (http://www.marriottvacationclub.com/mvc/Legal+State+Disclosures/Privacy+Policy.asp)
However, the same Marriott privacy philosophy applies.
Sweepstakes
On occasion, we conduct sweepstakes that entitle
the winners to prizes. Each sweepstakes has it own terms and conditions
and entering a sweepstakes is at your sole choice. As part of entering
a sweepstakes certain personally identifiable information such as
name and e-mail address will be required. We will use this information
to select the winners. In addition, we will use the information
to send you communications about special offers and promotions.
You may opt-out of these communications using the unsubscribe link
in the E-Mail section above.
Careers at Marriott
Marriott uses select private label databases and
tools provided by third parties to collect information from individuals
that wish to be considered for potential employment. Information
you provide to us via this private label services is accessible
and confidential to Marriott.
At your choice, you can opt-in to an e-mail list
so that we can provide information about upcoming events or other
announcements. Once you have elected to be included in the e-mail
list you will also have the choice to opt-out on-line. Marriott
will not use the information you provide for any purpose other than
to determine your qualifications for potential employment with Marriott
and send e-mails you have requested.
Investor Relations Communications
At your choice, you can use this website to opt-in
to e-mail communications such as notices of upcoming events. Marriott
will not use this information for any other purposes. All personally
identifiable information you provide such as e-mail address will
be transmitted to Marriott Investor Relations as an e-mail via the
Internet and is not encrypted.
Other Sites
Marriott is only responsible for the privacy statement
and content of this website. We are not responsible for the privacy
practices or the use of cookies on websites that you have accessed
this website from and to the non-Marriott websites that you may
access from this website.
Legal Issues
This is a United States website and is subject to
United States law. Marriott will disclose personally identifiable
information without your permission when required by law, or in
good faith belief that such action is necessary to investigate or
protect against harmful activities to Marriott guests, visitors,
associates, or property (including this site), or to others. As
mentioned above, laws related to personal identifiable information
vary by country. For example, personally identifiable information
collected in the European Union is subject to the EU Data Protection
Directive. You can access our EU Data Protection Directive privacy
statement at http://www.marriott.com/corporateinfo/euprivacy.asp.
Other Marriott Sites Within
Marriott.com
Within Marriott.com are numerous other Marriott
websites that are accessible from links within Marriott.com or via
separate URLs. Namely, these websites are: marriottrewards.com, jwmarriotthotels.com, fairfieldinn.com, marriotthotels.com, newworldhotels.com, renaissancehotels.com,
residenceinn.com, springhillsuites.com,
towneplace.com,
towneplacesuites.com, conferencecenters.com,
courtyard.com, execustay.com,
ramadainternational.com,
marriottfoundation.org,
go.marriott.com, explore.marriott.com,
careers.marriott.com, marriottnewsroom.com,
marriott.com/investor
and executiveresidences.com.
Marriott.com Internet
Privacy Statement Changes
In the future, we may need to change this Statement.
All changes will be made here so that you will always know what
information we gather, how we might use that information and whether
we will disclose it to anyone. |
